The details
Policies
Clear expectations so we can both focus on the work. Questions about any of this are always welcome.
01
Cancellations & rescheduling
- 24 or more hours notice: full reschedule with no penalty.
- 12 to 24 hours notice: a one-time courtesy reschedule each month.
- Less than 12 hours notice, or a no-show: the session is forfeited.
- Emergencies are always handled case by case. Life happens, just tell me.
02
Coaching packages
- All coaching packages bill monthly and can be canceled any time before your next renewal date.
- Canceling stops future billing; your access continues through the end of the period you have already paid for.
03
Session credits
- Prepaid in-person sessions are added to your account as credits and tracked in your client portal.
- A credit is used when a session is completed, not when it is booked.
- Credits require an active GLOW FIT or GLOW COMPLETE package. If your package lapses, remaining credits are held rather than lost, and become available again when you restart.
- Credits are valid for six months of active coaching, and in all cases expire no later than twelve months after purchase.
04
Health & safety
- Coaching is not medical advice. Please consult your physician before starting any new fitness or nutrition program.
- Tell me about injuries, conditions, medications, or allergies before we begin, and any time something changes.
05
Privacy
- Your intake information, measurements, photos, and messages are private and used solely to coach you.
- Nothing is shared publicly or used in marketing without your explicit permission.
06
Who you are working with
- Coaching, programming, and training are provided by Elevated Glow Fit Co LLC, trading as Elevated Glow Fit Co.
- Questions about any of these policies, or about your account, go to geralyn@elevatedglowfitco.com and reach Geralyn directly.